Shipping policy
Shipping Policy
Thank you for shopping with us. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
During high-volume periods, sales, or holidays, processing times may be slightly delayed.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your order, delivery location, and selected shipping method.
Estimated delivery times vary depending on the shipping carrier and destination. Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that delivery times are estimates and are not guaranteed.
Tracking Your Order
Once your order ships, tracking information will be sent to the email address used at checkout. Please allow up to 24–48 hours for tracking updates to appear.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update it before the order ships.
Lost, Delayed, or Stolen Packages
Once an order has been handed off to the shipping carrier, we are not responsible for delays, lost packages, or stolen packages.
If your tracking shows that your package was delivered but you have not received it, please contact the shipping carrier directly to file a claim.
Damaged Items
If your order arrives damaged, please contact us within 3 business days of delivery with your order number and photos of the damaged item and packaging. We will review the issue and do our best to make it right.
International Shipping
International shipping availability may vary. Customers are responsible for any customs fees, duties, taxes, or import charges that may apply. These fees are not included in the shipping cost at checkout.
Shipping Costs
Customers are responsible for all shipping costs associated with their order. Shipping rates are calculated at checkout based on the order size, shipping destination, and selected shipping method.
Shipping fees are non-refundable once an order has been shipped.
Questions
If you have any questions about your order or shipping, please contact us at:
contact@initbrand.com