INIT Brand Return and Refund Policy

At INIT Brand, your satisfaction with our products is priority #1.

Please review our return and refund policy carefully to understand your options in the event you are not completely satisfied with your purchase.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date for items purchased directly from our website.
• Items must be unused, unworn, and in their original condition, including all tags and packaging.

2. Non-Returnable Items

• Customized or personalized items, such as hats with custom patches or special-order designs, are not eligible for return.
• Final sale items and gift cards are non-returnable.

3. Return Process

• To initiate a return, please contact our Customer Support team at ryan@initbrand.com.
• Once your return is authorized, you will receive instructions on how to send your item(s) back to us.
• Please note that return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to the original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

• Exchanges are only available for items that were received damaged or defective. Please contact Customer Support to request an exchange.

6. Order Cancellations

• Orders that have not yet been processed are eligible for cancellation. However, please be aware that we process orders quickly to ensure timely delivery.
• If you need to cancel, please contact Customer Support as soon as possible after placing your order. Once an order is processed, it cannot be canceled.

For further assistance or any questions regarding our return and refund policy, please reach out to INIT Brand Customer Support at ryan@initbrand.com. Thank you for shopping with INIT!